Privacy Policy

1. Introduction

Clean & Care PRO ("we," "our," or "us") values your privacy and is dedicated to protecting the personal information you share with us. This Privacy Policy details how we collect, handle, store, and disclose information when you visit our website (cleancareproservice.com), submit a quote request, or communicate with our team.

2. Information We Collect

We collect information directly provided by you through our online forms, direct calls, emails, and messaging services, including:

• Contact Details: Full name, email address, and telephone number.
• Service Requirements: Service type (residential, deep cleaning, commercial, move in/out), property details, schedule preferences, and specific instructions.
• Customer Feedback: Star ratings, review text, and optional service testimonials submitted through our review system.
• Technical & Attribution Data: Non-personally identifiable session metrics such as campaign parameters (UTM tags), landing pages, and referral URLs to analyze lead generation sources.

3. How We Use and Deliver Your Information

We use the collected information strictly for legitimate business purposes:

• Preparing customized, free cleaning estimates and quotes.
• Coordinating cleaning appointments and confirming team arrival schedules.
• Fulfilling lead delivery reliably through dual-dispatch systems (FOES Platform CRM and EmailJS notification services).
• Publishing verified customer feedback to assist future clients.
• Responding to direct customer inquiries via phone, email, or WhatsApp.

4. Third-Party Services & Analytics

We work with trusted third-party providers to operate our business infrastructure:

• FOES Platform: Our enterprise CRM partner for lead routing, customer relationship management, and review verification.
• EmailJS: Used for rapid, secure email notifications to dispatch cleaning requests directly to our management.
• Google Analytics 4 & Meta Pixel: When configured, these tools measure website traffic and aggregate conversion performance. No personally identifiable information (PII) such as customer names, phone numbers, or emails is ever sent to analytics platforms.
• WhatsApp / Meta: Direct customer messaging is handled under WhatsApp’s standard end-to-end encrypted communication protocols.

5. Data Retention & Security

We implement administrative, technical, and physical security measures to safeguard your personal data. We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your information is retained only as long as necessary to provide requested services and fulfill business compliance requirements.

6. Your Rights & Contact Information

You have the right to request access to, correction of, or deletion of your personal data at any time. For any privacy-related questions or data requests, please contact us: